Privacy Policy


This privacy policy sets out how your personal information will be used.

The information that we collect about you will be used lawfully in accordance with the Data Protection rules. If you’re asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy. We intend to ensure that the information held about you is accurate and up to date. You can find out what information is held about you by sending an email here with ‘Data Request’ in the subject line. If you find any inaccuracies we will delete or correct them promptly.

Sharing and Selling Information

We do not sell, lend or lease any of the information that uniquely identify our customers and clients (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

When necessary, we may transfer your Personal Data to an approved person or a person who provides a service to us in any country (including countries outside the European Economic Area) but we will only do this if that person or organisation agrees to protect your Personal Data and to only use it in accordance with our instructions.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when in good faith, we believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Terms & Conditions of Service for this website or to protect the safety of other users and the public.

This Policy may change from time to time therefore you should check back regularly to ensure that you are happy with any changes.

What Information Is Collected?

The following information may be collected:

  • your full name
  • your company name
  • job title
  • contact information including telephone & fax numbers, address, post code and email address
  • demographic information such as age, gender, preferences and interests
  • other information relevant to customer surveys and/or offers
  • a record of purchases made through our site – i.e. products & services but NOT your credit card details

WE DO NOT COLLECT OR STORE YOUR CREDIT CARD DETAILS. ALL CREDIT CARD TRANSACTIONS ARE PROCESSED VIA SECURE PAYMENT GATEWAYS SUCH AS PAYPAL, WHO USE THE HIGHEST LEVEL OF ENCRYPTION TO ENSURE YOUR CREDIT CARD DETAILS ARE KEPT SAFE.

What Happens To the Information That’s Collected?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • to improve our products and services
  • to provide you with information about your membership account and subscriptions
  • to periodically send promotional emails about new products, special offers or other information you may find interesting, using the email address which you have provided
  • to contact you for market research purposes from time to time – either by email, phone, fax or post
  • to customise the website according to your interests

You’ll only receive email from us you if you have purchased a product or service, consented to join our newsletter mailing list or you’ve confirmed in writing by email or letter that you’d like to receive communications from us. You’ll always have the option to opt out of receiving any future marketing email and you can unsubscribe from our mailing list at any time. To unsubscribe from my mailing list either use the link that will appear in all email marketing communications sent by us or send a message here with the word ‘unsubscribe’ in the subject line.

What Are Cookies & How Are They Used?

A cookie is a small file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies don’t harm your computer. We use traffic log cookies to identify which pages are being used by visitors to our websites. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. Whenever you log off or leave the site, the cookies file is automatically removed.

Cookies & External Links

In order to provide visitors with greater value, some of the pages in this website may provide links to various third party Web sites. In no case, is your information or ‘cookies’ provided to the third party sites. However, keep in mind that many sites attempt to capture visitor information when you browse them. Once you leave www.robertomilani.co.uk, we’re unable to alert you should another site attempt to gather information from your browser.

Security

This Web site has security measures in place to protect the loss, misuse and alteration of the information under our control. There are strict security measures to safeguard online transactions; personal information is stored in a secured database and always sent via an encrypted Internet channel.

Controlling Your Personal Information

If you believe that any information we hold about you is incorrect or incomplete you may request a copy of the personal information held about you. An administration fee of £10 will be payable. If you would like a copy of the information held on you please send your written request and a payment to: Roberto Milani,  483 Green Lanes, Palmers Green, London N13 4BS. Ensure your letter clearly states:  ‘Amendments to Personal Data’.  Once your request has been received and processed you’ll receive the information within 14 days.

Read our full Terms & Conditions.